Frequently asked questions

WHAT'S ON YOUR MIND?

Do you have a physical store?

Nope, we’re online-only—well, mostly! While our website is our main store, you can also find our products at the following locations we stock:

  • Thrift Up Lift Up: 89 Lower Main Road, Observatory, Cape Town, 7925 (Please note that this store has recently changed ownership and used to be known as "The Slow Fashion Collective". While it may still pop up under the old name on google maps, the address is still the same and the store is open).

  • Lakeside Provisions: Orange Building, 64 Main Road, Kalk Bay, Cape Town, 7790

  • Markets around Cape Town: on a monthly basis - Keep an eye on our socials to see when & where we op up next (We usually release our latest and full range of thrift and apparel at markets)

Do you stock any other stores (besides your website)?

Yes, we stock a few stores around Cape Town - you can find our products at the following locations we stock:

  • Thrift Up Lift Up: 89 Lower Main Road, Observatory, Cape Town, 7925 (Please note that this store has recently changed ownership and used to be known as "The Slow Fashion Collective". While it may still pop up under the old name on google maps, the address is still the same and the store is open).

  • Lakeside Provisions: Orange Building, 64 Main Road, Kalk Bay, Cape Town, 7790

  • Markets around Cape Town: on a monthly basis - Keep an eye on our socials to see when & where we op up next (We usually release our latest and full range of thrift and apparel at markets)

Does Retro Club attend any markets/events?

Yes, we do! You can catch us at various markets and pop-up events around Cape Town. We don’t have set dates, but we always announce where we’ll be on our socials—so follow us on Instagram to stay in the loop!

Here are some of the markets we attend frequently:

  • The Studio Candor Market (Instagram: @thecandormarket)

  • Odd Things Bizarre (usually in winter) – The Gin Bar, Cape Town (Instagram: @oddthingsbizarre)

  • Vegan Goods Market: The Range, Tokai (Instagram: @vegangoodsmarket)
  • Thrift Fest: Old Cape Quarter: The Old Cape Quarter, 172 Waterkant Road, Greenpoint (Instagram: @thritest)

  • Jongensfontein Christmas Market (yearly, the weekend before Christmas)– Jongensfontein Beach, Still Bay

Why are your prices higher than other fast fashion brands?

Because Retro Club isn’t fast fashion—and we’re proud of that! We’re a South African brand focused on small-scale, local, and earth-conscious production. Anything that’s not mass-produced or “made in China” comes at a price, but for good reason.

We prioritize high-quality, durable fabrics, ethical craftsmanship, and fair wages. Our goal? To create timeless pieces that don’t just follow trends but will adventure with you for many years—maybe even long enough to become future vintage treasures! 🌍✨

Why don't you sell thrift on your website anymore?

Retro Club has been growing (which is super exciting!), but as a one-person business, juggling everything can be a lot. Thrift pieces are all one-of-a-kind, meaning each item needs to be photographed, measured, and uploaded individually—a super time-consuming process.

While thrift is still a big part of our identity, we’ve decided to focus our website on our apparel until our we can get more hands on deck. But don’t worry! You can still find a wide range of our pre-loved gems at the markets we attend—after all, our love for thrift is what started it all!

How does your sizing work?

Sizing can be tricky, but we design our apparel to be loose, baggy, and comfortable—so most pieces fit multiple sizes depending on your preferred fit.

Our unisex Jumpers and Jackets range rom size XS-XL. Keep in mind that unisex sizing is generally based on mens sizing, therefor we recommend those with a female build or body type scale a size down. For example: If you are a ladies size M, we recommend you size down to a S in our jumpers and jackets.

You’ll notice our tees and some other garments are labeled with in between sizes like S-M & M-L. If you purchase size S-M and you are actually a size S then the garment will have a looser comfy fit, while if you are a size M, it will be more fitted.

This sizing method helps to reduce fabric waste that accrues during the overproduction of sizes. We also design with “growing & shrinking” in mind, so your clothes can stick with you through body changes—keeping them in your wardrobe (and off the landfills!) for longer.

Can I try on before purchasing online?

Since we’re an online store, trying on before purchasing isn’t an option. But don’t worry—we provide accurate sizing, measurements, and detailed photos to help you find the perfect fit. We recommend checking the measurements listed or comparing them to a similar item in your wardrobe.

Want to try before you buy? You can find our apparel at select stores in Cape Town or at the markets we attend!

How frequently do you launch new apparel?

Retro Club was originally born in the pre-loved vintage world, so we’re still fairly new to the apparel game—and since we’re all about slow, sustainable fashion, we release new pieces in small batches, only when we’re ready. No fast fashion here!

We keep things fresh by updating colours and making small design tweaks rather than chasing trends. Want to know when new drops happen? Follow us on Instagram @retro.club.za to stay in the loop!

What LOCAL (SOUTH AFRICAN) shipping do you offer and how much does it cost?

Pargo Pick Up Point Delivery: R100 (Flat rate) & FREE shipping on all orders over R1000

By Partnering with Pargo, a fast growing South African based logistics company known for their initiatives to lower carbon emissions, we’re able to lower our carbon footprint too through the use of their eco-friendly packaging solutions.

We currently only make use of Pargo's Pick Up Point delivery method. This ensures that you don’t miss a (home) delivery and can collect items in your own time at your nearest Pargo pick-up point located at convenient retail stores across South Africa. If you choose shipping as your preferred method of receiving your goods, you will be assisted through the checkout process to provide us with a Pargo Pick Up point of your choice and convenience.

Do you ship internationally?

Yes, we officially do as of August 2025!

We offer international shipping via TUNL Economy, FedEx Priority, and UPS Express, with options shown at checkout. Shipping is calculated at checkout based on your location and preferred method.

FREE shipping on orders over $200 (or the equivalent in your local currency)

Read our Shipping Policy or more info on how our international shipping works.

When will my parcel be shipped and delivered?

Please read our Shipping Policy, it has all the info you need :)

How do I know when my parcel has been shipped and how do I track it?

Please read our Shipping Policy, it has all the info you need :)

Do you offer a Free-collection option for Locals (Cape Town, South Arica)?

Yes, we do! You can collect your order for free at Thrift Up Lift Up in Observatory, Cape Town. Since we restock our rail there weekly, we simply drop off collection orders at the same time.

If you'd like to use this option, just select free collection at checkout, and we’ll handle the rest!

  • Thrift Up Lift Up
  • 89 Lower Main Road, Observatory, Cape Town, 7925
  • Mon-Fri: 10AM–5PM | Sat: 10AM–4PM

Please note: This store has recently changed ownership and used to be called "The Slow Fashion Collective". Although it might still pop up as the old name on google maps, the address is the same and the store is open.

When will my "Free-collection" order be ready to pick up?

We drop off free-collection orders when we restock at Thrift Up Lift Up (once a week), so we can’t guarantee a specific day. But don’t worry—it usually happens within the same week if you order early in the week, or early the following week if you order later in the week.

Once your order is dropped off, you’ll get an email notification letting you know it’s ready for pickup. You can collect anytime during store hours:

  • Thrift Up Lift Up
  • 89 Lower Main Road, Observatory, Cape Town, 7925
  • Mon-Fri: 10AM–5PM | Sat: 10AM–4PM

Please note: This store has recently changed ownership and used to be called "The Slow Fashion Collective". Although it might still pop up as the old name on google maps, the address is the same and the store is open.

Do you do returns, exchanges or refunds?

Please read our Refund & Exchange Policy, it has all the info you need :)