PAIA Manual – Retro Club (Pty) Ltd

Last updated: September 2025

This manual is published in terms of the Promotion of Access to Information Act, 2000 (PAIA), as amended, and the Protection of Personal Information Act, 2013 (POPIA). It explains how members of the public can request access to records held by Retro Club (Pty) Ltd.

1. Company Details

  • Name: Retro Club (Pty) Ltd
  • Registration Number: 2023/834996/07
  • Physical Address: 8A Alamein Street, Claremont, 7708, Cape Town, Western Cape, South Africa
  • Information Officer: Nicole Brand
  • Email (customer care): hello.retroclub@gmail.com
  • Email (business): retro.club.thrift@gmail.com

 

2. Guide to PAIA

The South African Human Rights Commission (SAHRC) and the Information Regulator compile a guide that explains your rights to access information. It can be accessed on the Information Regulator’s website: www.inforegulator.org.za.

 

3. Categories of Records Available

The following records may be available upon request, subject to applicable law and payment of the prescribed fees:

  • Company records (incorporation documents, CIPC filings)
  • Financial records (invoices, statements)
  • Operational records (supplier and stock details)
  • Marketing records (promotions, advertising materials)
  • Employee and HR records (limited and subject to protection of privacy)
  • Customer information (limited to what is legally required)


4. Records Available Without Request

The following information is automatically available on our website:

  • Company background
  • Products and services offered
  • Privacy Policy

5. Procedure to Request Access to Records

To request access to any record, you must:

  1. Complete the prescribed Form 2 (Annexure A), available here.
  2. Pay the applicable request fee, if required.
  3. Submit the completed form to the Information Officer at Retro Club via email or physical address.

Requests will be processed in accordance with PAIA and POPIA.

 

6. Prescribed Fees

The applicable fees for access to records are prescribed by the Information Regulator and are available on their website: www.inforegulator.org.za.

 

7. Request Form

All requests must be made using Form 2 of Annexure A to the PAIA Regulations, 2021. A copy of this form can be downloaded here.